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Infrastructre:State-Of-the-art-Facility |
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BKPO infrastructure combines state-of-the art facilities.
BKPO Inc. has invested heavily to ensure an excellent, world-class BPO
facility, which caters to the needs of our esteemed clientele. Facility
Highlights:
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The salient features of our BKPO facility are:
·Fully secured and networked capacity of 300 seats spread over 3 cities
(Bangalore & Jaipur in India)
.BKPO has built a redundant network with Point of Presence (PoP) in U.S.and
U.K. The configuration takes into consideration the client's requirements of
service level as well as a highly secure environment.
· A well developed work-friendly set up to ensure smooth functioning.
· Ergonomically designed, spacious workstations.
· A dedicated server or router at the location pertaining to the call center.
· Local lease lines from the service provider to the respective server
dedicated for this call center at the location.
· Leased line from the ISP to our location.
· Memorandum of Article of Association of the Company.
· Schematic diagram of the call center layout with equipment details.
· Foreign clients and their details.
Technology
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Our technological capabilities comprise of: IVR systems |
·200% power back-up and redundant data and telecommunications
links
·A dedicated Group manages the technology infrastructure requirements for BKPO
and its clients. For complex requirements, we provide a full-time resource
initially to ensure client satisfaction.
·Power Backup Solutions is responsible for internal systems,
engagement-specific application development, information security and knowledge
management.
· Call recording solutions.
· Redundant Local Area Network.
· UPS and Generator Backup.
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